Veterinary telemedicine provider, PawSquad, is acquired by Europe’s largest vet care company - Veterinary Practice
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Veterinary telemedicine provider, PawSquad, is acquired by Europe’s largest vet care company

PawSquad will continue to operate as an autonomous entity within the IVC group

Veterinary telemedicine provider, PawSquad, has joined the European Veterinary Group IVC Evidensia. PawSquad, founded in 2015 by serial entrepreneurs Diwaker Singh and Radu Georgescu, pioneered online veterinary consultations by video and live text chat in the UK. IVC Evidensia is Europe’s leading veterinary healthcare provider operating in 12 countries. PawSquad will continue to operate as an autonomous entity within the IVC group.

PawSquad CEO, Dr Mark Boddy, himself a veterinary surgeon, has welcomed the acquisition, “Our network of experienced veterinarians has already helped many thousands of pets in the UK, providing medical advice, emergency triage and preventive health plans. Being part of IVC will allow us to help even more pets and to continue to work positively and collaboratively with the veterinary profession, as well as expand geographically.”

Stuart Caton, Chief Commercial Officer at IVC Evidensia comments, “Telemedicine will support the efforts of the group to make high quality veterinary care more accessible to pet owners, lowering the barriers to engagement with the veterinary profession. It’s an excellent acquisition that will further complement the group as pet services grow and evolve in the future. We are delighted the entire PawSquad team will continue with the business supporting their corporate and private clients as before.”

The accessibility of the PawSquad service encourages pet owners to seek professional advice earlier and more frequently, with around half of all queries being referred for necessary in-clinic follow-up and otherwise providing much valued reassurance and peace of mind. This approach is particularly appreciated by cat owners or those with nervous dogs, where the stress of a clinic visit can sometimes result in those pets missing out on veterinary care – the PDSA PAWS report 2020 identified that failure of owners to access veterinary care when required was one of vets’ top three healthcare concerns for cats.

PawSquad Chairman and Founder, Diwaker Singh says, “We are pet lovers and launched PawSquad with the objective of making sure that pet owners have instant 24/7 access to quality pet care, accessible from their homes. Towards this end, PawSquad is a great success. The service has grown significantly, confirming there is a clear need for this service. IVC Evidensia’s extensive network will help the business strengthen and grow to even greater heights.”

PawSquad’s corporate customers and partners include several leading companies in the pet care industry such as Direct Line Insurance and veterinary charities Blue Cross and the PDSA.

Chloe Couper from Direct Line Pet Insurance said: “Our partnership with PawSquad is incredibly valuable to our customers and over the course of the last year it has proved even more beneficial with veterinary practices closed during the first lockdown and people isolating at home. Being concerned about your pet’s health can be a very stressful time but PawSquad allows us to offer owners advice and peace of mind when they need us most. We look forward to continuing to work with PawSquad and providing remote consultations for thousands of owners across the UK.”

PDSA is the UK’s leading veterinary charity providing free and low-cost treatment to pets in need. According to Richard Hooker, Director of Veterinary Services at PDSA, “PawSquad has been an invaluable addition to the services we provide through our 48 hospitals across the UK, taking considerable pressure off our out-of-hours emergency provision, especially during the coronavirus pandemic, and enabling us to streamline our service to benefit even more pets in need.”

Dr Boddy notes that for pet owners and PawSquad’s corporate customers, it will be business as usual post acquisition, “We will continue to provide pet care advice and serve the needs of pet owners regardless of the vet practice they currently visit – the service is open to all and available 24/7 with no prior appointment necessary. Whether it’s a general pet care question, a specific medical concern or an out of hours emergency, we’re always here for pets and those who care for them.”

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