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A message to our learning community After much consideration, we’ve made the decision to close the Improve Veterinary Practice platform on 13 January 2026. Improve Veterinary Practice was built to support vets and nurses at every stage of their career, and while this chapter is ending, a new one is starting at Improve Veterinary Education. We couldn’t be more grateful for the community you’ve helped us build and hope to see you on this exciting next step. Find out more

Danielle Bowers

Danielle “Dani” Bowers joined Drove Vets as a “float” receptionist in 2017, working in all five branches and the main hospital. Dani then went on to work at one of the branch practices full-time. Dani’s passion is coaching and supporting her team, so she became a staff trainer in the practice’s client care team and is now a lead receptionist at Drove’s main hospital. She recently achieved her Level 3 Customer Service specialist status after carrying out an NVQ with Paragon Skills.

Dani completed her British Veterinary Receptionist Association (BVRA) training and became an Associate Veterinary Receptionist in 2020. She became a BVRA ambassador in 2021 and is now on the BVRA council.

All articles by Danielle Bowers

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