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A message to our learning community After much consideration, we’ve made the decision to close the Improve Veterinary Practice platform on 13 January 2026. Improve Veterinary Practice was built to support vets and nurses at every stage of their career, and while this chapter is ending, a new one is starting at Improve Veterinary Education. We couldn’t be more grateful for the community you’ve helped us build and hope to see you on this exciting next step. Find out more

Louise Hudson

Louise “Lou” Hudson, AVR, started working at Glaven Veterinary Practice in Norfolk in 2007. She became a British Veterinary Receptionist Association (BVRA) associate veterinary receptionist and council member in April 2022. Lou is always looking for ways to increase her knowledge and has recently obtained her International Society of Feline Medicine accreditation to work as a cat-friendly receptionist. Customer service is a really crucial part of Lou’s job.

All articles by Louise Hudson

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