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A message to our learning community After much consideration, we’ve made the decision to close the Improve Veterinary Practice platform on 13 January 2026. Improve Veterinary Practice was built to support vets and nurses at every stage of their career, and while this chapter is ending, a new one is starting at Improve Veterinary Education. We couldn’t be more grateful for the community you’ve helped us build and hope to see you on this exciting next step. Find out more

Jennie Jones

Jennie Jones is head of Nockolds Resolution and heads the Veterinary Client Mediation Service. She qualified as a solicitor in 2001, and has a wealth of experience in practice standards, regulation and complaint handling gained over 20 years in practice and 10 years as a director of Nockolds.

All articles by Jennie Jones

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