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A message to our learning community After much consideration, we’ve made the decision to close the Improve Veterinary Practice platform on 13 January 2026. Improve Veterinary Practice was built to support vets and nurses at every stage of their career, and while this chapter is ending, a new one is starting at Improve Veterinary Education. We couldn’t be more grateful for the community you’ve helped us build and hope to see you on this exciting next step. Find out more

Abbie Wilson

Abbie Wilson, RVR, is a member of the British Veterinary Receptionist Association (BVRA) Council. She began her veterinary career in 2019, working as a receptionist in Cherrydown Vets, Basildon. Abbie became lead receptionist in 2021 and completed her silver and gold BVRA accreditations in 2022, becoming the first registered veterinary receptionist in her practice. She has completed the IFSM Cat Friendly Receptionist course and others in pet bereavement and pharmacy dispensing. Abbie has a little black cat, and loves all other creatures, big or small, so she is usually the first call when someone needs a pet sitter.

All articles by Abbie Wilson

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