Major improvements to Laurels Veterinary Surgery, a branch of Willows Veterinary Group, include a luxury cattery and cat-only waiting and consultation rooms, so feline patients can be kept separate from dogs.
The Victoria Road practice’s reception and waiting area has also been given a make-over for client comfort, the operating theatre has been extended, consulting rooms revamped and a state-of-the-art digital X-ray machine installed.
The £350,000 project took four months to complete and has been funded by VetPartners, the larger veterinary group Willows Veterinary Group is part of.
Laurels Veterinary Surgery’s Clinical Director Amy Sutton said: “The whole building has been given a facelift and all the work has been done to deliver an even better service for our patients and an improved experience for clients.
“We have extended the clinical space to the first floor so we can utilise the whole building and this has given us lots of extra space. It has enabled us to create a new cat-friendly area upstairs, which is in a quiet environment and away from our canine patients. We’re finding that cats are much more relaxed, and it is having a positive effect on recovery times.
“Downstairs we have increased the number of dog kennels from 6 to 12, giving us room to care for more in-patients. Refurbishing our theatre will allow us to perform more specialised surgeries, including orthopaedic procedures.
“The improvements were very much needed, and I’m delighted how clean, fresh and modern the building is. The practice benefits from lots of natural light and we have improved the ventilation to a high standard – it is a lovely space.”
While the building work was taking place, the veterinary practice temporarily relocated to portacabins in the car park.
Amy added: “It was very exciting to welcome clients and their pets back into our new and improved building, especially as it was the first time they could come into the practice since lockdown restrictions were eased.
“We’ve had lots of positive feedback from our clients who have said how nice the new building is. The project has also created a vibrant working environment for our veterinary team, and everyone is enjoying using the improved facilities and new equipment to deliver the best possible care to poorly pets.”
The Laurels employs 17 team members, including five vets, six veterinary nurses, five receptionists and an administrator.